Grady William Kerr
Tech Support / Customer Service
CDI/CSC - TelVista - Stream International - CompuCom
Provided front line technical support by phone for several contracts including hardware and software on
HP/Compaq/Dell systems, Lexmark, IBM, Toshiba printers, Win3.1 thru WinXP - troubleshooting including
software install and maintenance including Norton’s and McAfee’s AV, Roxio. Skilled in handling irate customers.
Web Page Design
Designed and Maintain 10 websites – Front Page/DreamWeaver/Netscape Composer – Multilevel – HTML –
Graphics – PaintShop Pro – MP3s - Music Match/Cakewalk.
Editing - Proofreading - Reporting - Writing for newsletters, web pages, manuals, news releases, communiqué –
ex: The SWD Roundup (11 years), The Medallion (2 years), a 450-page history book (Golden Memories),
newsletters (The Voice - award winner).
Maintain and promote historical archives - Responsible for displays and article/research - Public Speaking - Teaching
KMCC-TV Lubbock / KCTV-TV
Included working with cameras,films, video tape, audio, and lighting. Also directing live shows/News and switching
Color Place/Slide Maker Inc. - Responsible for Processing and Developing Color/Black & White -
Prints & 35mm slides including Special Effects and AV Presentations.
Asst./Data Entry Specialist
TWCC/GE Capital -
as well as 10-key and data entry work. Trouble shooting problem credit accounts was also involved.
more complete resume can be found at
or by contacting the email address above