Objectives
My objective is to continue to learn new skills and grow
using all of my past experiences.
I receive self-gratification from completing detail
processes and finding a solution to a problem.
I am always able to find the
challenge of each task and find joy in its completion. My wide range
of skills
gives me an advantage in this goal. I am a team leader and have
excellent
communication
and interpersonal skills written and verbal. My experience allows
me to provide outstanding
customer service under all conditions.
It is my desire to continually pursue new horizons with new
objectives.
Experience
CSC / CDI - Las Colinas
Tech Support Representative - August 2004 / July 2005
Provided technical and customer support for internal help
desk (Sears / BAE Systems) covering
many platforms and hardware. Used a custom
ticketing / tracking system as well as Lotus Notes /
MS Outlook and other
software on all Windows OS.
TelVista – Plano
Tech Support Representative – October 2002 – April 2003
Provided technical support for several contracts including
hardware and software on HP/Compaq
systems, printers, Win98 thru WinXP and Dell
computers troubleshooting including software install
and maintenance including
Norton’s and Macafee’s AV, Roxio. Skilled in handling Irate callers.
Stream International
- Carrollton
Strategic Support Representative October 1999 – October 2001
Providing technical assistance to customers of various
computer applications including Internet
based software on Windows 98 &
ME.
Actively participated in assisting
peers with tech issues.
Involved in
Intranet site design.
Skilled in
handling Irate callers.
Consistently in
top 2% of team stats.
CompuCom International - Dallas
Senior Field Support Service Representative March
1998-October 1999
Coordinated Field Technicians in servicing customers.
Worked with technicians by researching
problems, diagnosis support, part ordering, setting schedules, working
with
customers, and follow
up of completed jobs.
Position included working with custom software program, knowing
special
procedures for over 400 clients and various contracts with many
exceptions and
changes. Job also
included verification of warranty of all HP, Compaq, Lexmark,
IBM, Dell and Toshiba units.
Stream International
– Dallas/Carrollton
Strategic Support Representative 1996 – March 1998
Providing technical assistance to customers of various
computer applications including Internet
based software on Windows 3.1 and
95.
Actively participated in assisting
peers with tech issues.
Involved in
Intranet site design.
Skilled in
handling Irate callers.
Consistently in top 2% of team stats.
+ Successfully
worked on two different contracts
+ Received Stream
Int’l STAR Award for February ‘97
GE Capital - Dallas
Front-line Administrative Assistant/Data Entry Specialist
1994 -1996
Responsible for preparing incoming documents for payment
processing as well as 10-key
and data entry work.
Trouble shooting problem credit accounts was also involved.
Texas
Workers Compensation Commission - Dallas
Administrative Assistant - Claims 1984-1987
Responsible for organizing incoming claims and maintaining
records of over 10,000 claimants.
Included front-line customer experience.
Presbyterian Hospital
- Dallas
Maintenance Equipment Manager 1983-1984
Responsible for maintaining inventory of supplies / parts
for department and working closely with salesmen.
Audio/Visual Techniques - Dallas
A/V Manager - 1983
Responsible for business rental service of A/V equipment at
Dallas Marriott Hotels.
Included working with hotel staff, A/V rental customers and
salesmen.
Slide Maker Inc. - Dallas
35mm Technician - 1982-1983
Responsible for producing 35mm Slides and AV Presentations
with special cameras and equipment.
An
award was earned during this time from an equipment manufacturer's
contest.
The Color Place
- Dallas
Photographic Lab Technician - 1979-1982
Responsible for Processing and Developing Color/Black &
White
Prints & 35mm slides including Special Effects and AV
Presentations.
KMCC-TV Lubbock
TV Producer/Director - 1976-1979
Responsible for creating on-air commercials / promos.
Included working with cameras,
films, video tape, audio, and lighting. Also directing live
shows and switching commercial breaks.
KCTV-TV San Angelo
TV Producer/Director 1974-1976
Responsible for creating on-air commercials / promos.
Same as above. Many works earned awards and local
recognition.
Salary Requirements
I'm looking for an excess of $45K a year
Additional Experience
- Editor/Author
- Golden Memories - June 1996 - 450-page history
book of five state area barbershop singing organization.
Second printing sold out.
- Editor
- The Medallion 2004-2005 - Quarterly publication - world-wide
distribution -
cir. 8000
- Editor
- The Voice 1990-1994 12 page
monthly
newsletter - cir. 250 – won International Award for best in 1993
- Editor
- The Roundup 1980-1984 & 1997-
2003 - 24 page five
state area publication - cir. 2000
- Historian 1987- present -
Responsible for
convention displays and maintaining archives
- Show
Producer 1990-1994 - Wrote, staged
and directed musical productions.
Awards
District
Hall
of Fame 1995
International Bulletin Editor of the Year
1993
District
Bulletin Editor of the Year 1991 / 1990 / 1978 / 1977
District
Man
of the Year 1984
Chapter
Man
of the Year 1992 / 1982 / 1976
Education
Central High School
-
San Angelo, Texas
1971-1974
Graduated
-
Required Courses and Music
Angelo State
University -
San Angelo, Texas 1974-75
Studies
were
mostly music related.
Skills
* On-Line
Tech
Support - PC Based - Internet TCP/IP - Dial Up Networking
* PC
Related
Skills (MS, WordPerfect / Word / DOS / Netscape, etc.)
* Various
Work Stations/Terminals
and customized programs
*
Television
production equipment (studio cameras - film chains/2"
VTRs/Audio/Lighting/Video Switchers)
* Darkroom
equipment (enlargers - photo processing - flat art cameras)
*
Audio/Visual
Equipment (Videotape machines - microphones - etc.)
* Mail Room
equipment (copiers - postage meters - openers - folders)
* 10-Key
* Typing 45
wpm
* Writing -
Editing - Proofreading - Reporting
* Sorting -
Compiling - Filing - Organizing
*
Telemarketing
- In-Bound / Out-Bound Phone work (non sales)
* Research
-
Troubleshooting
* Public
Speaking
* Teaching
Other Interests
*
Barbershop
Harmony
* Amateur
Astronomy / N.A.S.A
A Non Smoking /
Drug FREE Employee
Samples of work available on request