Grady William Kerr
9498 East Valley Ranch Pkwy #1107
Irving, Texas 75063

21457GKERR (214.574.5377)
Grady@GradyWilliamKerr.com
www.GradyWilliamKerr.com


Objectives
My objective is to continue to learn new skills and grow using all of my past experiences.
 
I receive self-gratification from completing detail processes and finding a solution to a problem.
I am always able to find the challenge of each task and find joy in its completion. My wide range
of skills gives me an advantage in this goal. I am a team leader and have excellent communication
and interpersonal skills written and verbal. My experience allows me to provide outstanding
customer service under all conditions.
 
It is my desire to continually pursue new horizons with new objectives. 
 
Experience
CSC / CDI - Las Colinas
Tech Support Representative - August 2004 / July 2005
Provided technical and customer support for internal help desk (Sears / BAE Systems) covering
many platforms and hardware. Used a custom ticketing / tracking system as well as Lotus Notes /
MS Outlook and other software on all Windows OS.
 
TelVista – Plano
Tech Support Representative – October 2002 – April 2003
Provided technical support for several contracts including hardware and software on HP/Compaq
systems, printers, Win98 thru WinXP and Dell computers troubleshooting including software install
and maintenance including Norton’s and Macafee’s AV, Roxio. Skilled in handling Irate callers.
 
Stream International - Carrollton
Strategic Support Representative October 1999 – October 2001
Providing technical assistance to customers of various computer applications including Internet
based software on Windows 98 & ME.  Actively participated in assisting peers with tech issues.
Involved in Intranet site design.  Skilled in handling Irate callers.
Consistently in top 2% of team stats.
 
CompuCom International - Dallas
Senior Field Support Service Representative March 1998-October 1999
Coordinated Field Technicians in servicing customers.  Worked with technicians by researching
problems, diagnosis support, part ordering, setting schedules, working with customers, and follow
up of completed jobs.  Position included working with custom software program, knowing special
procedures for over 400 clients and various contracts with many exceptions and changes. Job also
included verification of warranty of all HP, Compaq, Lexmark, IBM, Dell and Toshiba units.
               
Stream International – Dallas/Carrollton
Strategic Support Representative 1996 – March 1998
Providing technical assistance to customers of various computer applications including Internet
based software on Windows 3.1 and 95.  Actively participated in assisting peers with tech issues. 
Involved in Intranet site design.  Skilled in handling Irate callers.
Consistently in top 2% of team stats.
     + Successfully worked on two different contracts
     + Received Stream Int’l STAR Award for February ‘97
 
GE  Capital - Dallas
Front-line Administrative Assistant/Data Entry Specialist 1994 -1996
Responsible for preparing incoming documents for payment processing as well as 10-key
and data entry work.  Trouble shooting problem credit accounts was also involved.
 
Texas Workers Compensation Commission - Dallas
Administrative Assistant - Claims 1984-1987
Responsible for organizing incoming claims and maintaining records of over 10,000 claimants. 
Included front-line customer experience.
 
Presbyterian Hospital - Dallas
Maintenance Equipment Manager 1983-1984
Responsible for maintaining inventory of supplies / parts for department and working closely with salesmen.
 
Audio/Visual Techniques - Dallas
A/V Manager - 1983
Responsible for business rental service of A/V equipment at Dallas Marriott Hotels.
Included working with hotel staff, A/V rental customers and salesmen.
 
Slide Maker Inc. - Dallas
35mm Technician - 1982-1983
Responsible for producing 35mm Slides and AV Presentations with special cameras and equipment. 
An award was earned during this time from an equipment manufacturer's contest.
 
The Color Place - Dallas
Photographic Lab Technician - 1979-1982
Responsible for Processing and Developing Color/Black & White
Prints & 35mm slides including Special Effects and AV Presentations.
 
KMCC-TV  Lubbock
TV Producer/Director - 1976-1979
Responsible for creating on-air commercials / promos.  Included working with cameras,
films, video tape, audio, and lighting. Also directing live shows and switching commercial breaks.
 
KCTV-TV  San Angelo
TV Producer/Director 1974-1976
Responsible for creating on-air commercials / promos.
Same as above. Many works earned awards and local recognition.
 
Salary Requirements
I'm looking for an excess of $45K a year
 
Additional Experience
 
Awards
         District Hall of Fame 1995
         International Bulletin Editor of the Year 1993
         District Bulletin Editor of the Year 1991 / 1990 / 1978 / 1977
         District Man of the Year 1984
         Chapter Man of the Year 1992 / 1982 / 1976
 
Education
         Central High School - San Angelo, Texas   1971-1974
         Graduated - Required Courses and Music
 
         Angelo State University - San Angelo, Texas   1974-75
         Studies were mostly music related.
 
Skills
       * On-Line Tech Support - PC Based - Internet TCP/IP - Dial Up Networking
       * PC Related Skills (MS, WordPerfect / Word / DOS / Netscape, etc.)
       * Various Work Stations/Terminals and customized programs
       * Television production equipment (studio cameras - film chains/2" VTRs/Audio/Lighting/Video Switchers)
       * Darkroom equipment (enlargers - photo processing - flat art cameras)
       * Audio/Visual Equipment (Videotape machines - microphones - etc.)
       * Mail Room equipment (copiers - postage meters - openers - folders)
       * 10-Key
       * Typing 45 wpm
       * Writing - Editing - Proofreading - Reporting
       * Sorting - Compiling - Filing - Organizing
       * Telemarketing - In-Bound / Out-Bound Phone work (non sales)
       * Research - Troubleshooting
       * Public Speaking
       * Teaching
 
Other Interests
 
       * Barbershop Harmony
       * Amateur Astronomy / N.A.S.A


A Non Smoking / Drug FREE Employee

   Samples of work available on request




A more concise resume can be found at
http://www.GradyWilliamKerr.com/Grady_Kerr_Resume_Short.html
or by contacting the email address above